Shipping policy

Shipping Destinations

We ship to multiple countries worldwide. If your country is not available at checkout, please contact us at pixee.help@gmail.com.

Processing Time

Orders are processed within 1–3 business days. Processing may take longer during peak periods or due to unforeseen circumstances.

Shipping Time

Estimated delivery times are typically 7–15 business days after dispatch, depending on the destination. These are estimates only and not guaranteed. In accordance with French consumer law, if your order has not been delivered within 30 days of the confirmed delivery date, you have the right to cancel your order and receive a full refund.

Customs & Import Duties

For international orders, customs duties and import taxes may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in our prices.

Shipping Delays

We are not responsible for delays caused by carriers, customs clearance, weather conditions, or events outside our control. However, we remain responsible for ensuring your order reaches you and will assist you in resolving any delivery issues.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at pixee.help@gmail.com and we will do our best to resolve the situation. In accordance with French consumer law, we remain responsible for delivery until you have physically received your order.

Contact

For any shipping questions: pixee.help@gmail.com