Privacy policy

1. Introduction

Pixee Monitor operates this store and website (pixeemonitor.com) to provide you with a curated shopping experience (the "Services"). Pixee Monitor is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information. By using our Services, you acknowledge that you have read and understood this policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, address, billing/shipping address, phone number, email.
  • Financial information: payment details and transaction confirmations.
  • Account information: username, password, preferences.
  • Transaction information: purchases, returns, cart and browsing activity.
  • Communications: customer support messages.
  • Device information: IP address, browser, network data.
  • Usage information: how you interact with our Services.

3. Sources of Personal Information

We collect information:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and tracking technologies.
  • From service providers who help operate our store.
  • From marketing partners or other third parties.

4. How We Use Your Personal Information

Purpose Legal Basis (GDPR)
Process orders and payments Performance of a contract
Manage your account Performance of a contract
Customer support Performance of a contract
Improve our Services Legitimate interest
Send marketing communications Consent
Fraud prevention and security Legitimate interest
Comply with legal obligations Legal obligation

 

5. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content and ads. You can manage your cookie preferences at any time via the cookie banner on our website or your browser settings. For more information, please refer to our Cookie Policy.

6. How We Share Your Personal Information

We may share your data with:

  • Shopify and service providers (payments, shipping, analytics, cloud storage).
  • Marketing partners for advertising purposes.
  • Third parties required for order fulfillment.
  • Legal authorities when required by law.

7. Relationship with Shopify

Our store is hosted by Shopify, which processes data to provide and improve our Services. Your data may be combined with data from other Shopify merchants. Shopify is responsible for processing your data in these circumstances. Learn more: Shopify Privacy Policy.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Union, including the United States. Such transfers are carried out with appropriate safeguards in place (e.g. Standard Contractual Clauses approved by the European Commission).

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Order and transaction data: 10 years (legal accounting obligations).
  • Account data: for the duration of your account, plus 3 years after closure.
  • Marketing data: until you withdraw your consent.
  • Customer support data: 3 years after the last interaction.

10. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Access: request a copy of your data.
  • Rectification: correct inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Portability: receive your data in a structured format.
  • Restriction: limit how we process your data.
  • Objection: object to processing based on legitimate interest.
  • Withdraw consent: at any time for consent-based processing.
  • Opt-out of marketing: unsubscribe via the link in any email or by contacting us.

We will respond to all requests within 30 days.

11. Children's Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us for deletion.

12. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

13. Complaints

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr.

14. Changes to This Policy

We may update this policy at any time. We will notify you of significant changes by email or via a notice on our website.

15. Contact

For any questions or to exercise your rights, contact us at: 📧 pixee.help@gmail.com